Support at Home — live safely, comfortably, your way
Stay in the home you love, with the right support around you. Rosewood Gardens is a registered Support at Home provider across Melbourne and Sydney. From your first My Aged Care enquiry to the day your care begins, we guide every step — and we stay beside you as your needs change.
What is Support at Home?
Support at Home is the Australian Government’s program for older people who want to keep living independently at home. It replaced the old Home Care Packages (HCP) on 1 November 2025. The Commonwealth Home Support Programme (CHSP) continues as its own entry-level program — the government has announced CHSP will continue until at least 2029 — and your assessor may refer you there if your needs are simpler. After a free assessment through My Aged Care, you receive a quarterly budget for the services you need — and you choose a registered provider to deliver them.
Program information reviewed August 2026 against Department of Health, Disability and Ageing sources.
That choice matters. Your provider decides who walks through your door, how reliably they come, and how far your budget goes. Rosewood Gardens is family owned, we roster a consistent small team wherever possible, and clinical care plans are overseen by an appropriately qualified clinician — with nursing oversight where the person's needs and service type require it.
Which of these sounds like you?
Choose your situation and we'll take you to the most useful next step.
I have not been assessed
Start with My Aged Care — we can help you prepare for your assessment and understand what happens next.
See the first steps ›
I have an approval
We'll calculate your support plan, design it around your budget and match your available services.
Understand your funding ›
I want to change provider
We can guide the transfer and help you plan a safe transition, respecting your current agreement.
Talk with our team ›
Services we provide at home
Every plan is built from three kinds of support — mixed to suit you.
Clinical & health support
- Nursing care & wound management
- Medication management
- Chronic condition support
- Post-hospital recovery
- Allied health — physio, podiatry & more
- Palliative & end-of-life care
Personal & independence support
- Showering, dressing & grooming
- Mobility & transfers
- Continence support
- Dementia & memory support
- Respite for family carers
- Companionship & social outings
Home & daily living
- Domestic assistance — cleaning, laundry & ironing
- Meal preparation, nutrition & meal delivery
- Shopping & errands
- Transport to appointments
- Taxi vouchers / taxi card & Uber — we set it up and manage the billing
- Gardening & home maintenance
- Assistive equipment guidance
How funding works
Three steps — and we help with all of them.
Assessment
Register with My Aged Care (we’ll help). An assessor visits your home and determines your support level and budget.
Care plan
We sit with you and your family, listen to what matters, and design a plan that spends your budget where it counts.
Ongoing support
Your matched carers begin. We review the plan with you regularly and adjust as your needs change.
Who pays what?
Government funding covers clinical supports (nursing, allied health) without a participant contribution. Contributions can apply to independence and everyday-living services and depend on the person's circumstances. From 1 October 2026, approved personal care has a 0% participant contribution — services must be in the support plan and available within the person's budget. We give you a clear written breakdown before anything starts, and if contributions would cause hardship, we help you apply for relief through Services Australia.
Short-term pathways
Support at Home is not only ongoing care — targeted short-term programs help you recover, adjust or prepare for change.
Assistive technology & home modifications
Equipment and home changes that keep you safe and independent — rails, ramps, mobility aids, shower chairs and personal alarms — funded through the separate AT-HM stream, on top of your quarterly budget. We guide you through what your assessed needs cover.
Restorative care
A short, focused program to rebuild strength, confidence and independence — often after illness, a fall or a hospital stay.
End-of-life support
Compassionate palliative support at home, coordinated with your medical team, so final months are lived with comfort and dignity — surrounded by family.
Know your numbers before you decide
Everything about money lives on one page — jump straight to the part you need.
Budget calculator
Choose your classification or former HCP level and instantly see your quarterly budget, the 10% care management deduction, and what's left for services each week.
Calculate my budget ›
Build your weekly budget
Pick the services you want, set hours and how often, add taxi and meal delivery — and watch it balance against your available budget in real time.
Build my plan ›
Our full price list
Every service and rate published openly — weekday, evening, weekend and public holiday — plus a downloadable PDF for the kitchen table.
See the price list ›
Funding by level
All 8 Support at Home classifications and the 4 former Home Care Package levels, with the government funding attached to each.
Compare the levels ›
How contributions work
Clinical supports attract no participant contribution. See what full pensioners, part pensioners and self-funded retirees contribute for other services — explained visually.
Understand contributions ›
☎ Prefer a person?
Skip the tools — call and we'll work out your exact numbers together, free, no obligation.
Download our Support at Home guide
Fees, eligibility, the My Aged Care process — explained in plain language for families.
Thinking about changing providers? We make it safe and simple
You have choice over your providers and can change, subject to your service agreement and plan arrangements. Many of our clients came to us this way.
1 · Review your current agreement
Check your service agreement and notice period — we'll help you read it if you like. If you change providers, available funds are reconciled and transferred under the program rules; we can help you understand the steps before you switch.
2 · Meet us — free and confidential
We confirm we can provide the supports you need, show you exactly what they cost at our published rates, and answer every question. No obligation, no Rosewood Gardens joining fee.
3 · We coordinate the transition
With your consent, we coordinate records, schedules and key contacts with your current provider — working to minimise any disruption to your support.
4 · Start with a consistent team
We agree your service agreement and commencement date together, then match you with a small, consistent support team wherever possible — backed by a registered nurse.
Care at home, in real life
Our carers and clients — not stock models.
Watch: a morning out together
A glimpse of unhurried, personal care.
Your choices. Your voice. Your care.
You have the right to dignity, privacy, culturally safe care, clear information and support to raise concerns — without your services ever being affected.
Frequently asked questions
What is Support at Home?
How do I apply for Support at Home?
What services are included?
Do I have to pay anything?
Can I choose my carers and times?
Can I switch to Rosewood Gardens from another provider?
What happens to budget I don't spend?
What if I only need a little help?
How do I prepare for my assessment?
How long do I have to choose a provider?
What if my needs change?
What happens if I can no longer stay at home safely?
Let’s talk about support at home
Send the form and a dedicated Care Manager will call you back — usually within one business day. Or talk to a real person now.
From your home to our home
Care at home for as long as possible — and if 24/7 care ever becomes necessary, a carefully planned pathway to our Melbourne residence with the same people and relationships throughout. That's something many providers simply cannot offer.