Excellence in Aged & Disability Care · Melbourne & Sydney
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One Trusted Care Partner

From your home to our home

Our first priority is helping older Australians and people with disability remain safely, confidently and independently in their own homes for as long as possible. And if your needs change, we help coordinate the next stage with you, share information only with your consent and preserve familiar relationships wherever possible — one coordinated provider, from your home to our Ashburton Aged & Disability Residential Care residence.

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One provider, every stageHome care today — our home when you need us most

The journey, step by step

Care needs can change. What shouldn't change is the team who knows your story.

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1 · In your own home

Personal, compassionate and reliable support where you live — personal care, nursing support, meals, transport and companionship. Our carers come to you and build a genuine relationship with you and your family, without the impersonal experience of a call centre.

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2 · As needs change

Your named care contacts review changing needs with you and help coordinate approved changes, reassessment or additional private services where appropriate. You have direct access to the people who make decisions, and clear information about funding at every step.

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3 · A place with us

If home is no longer the right setting, we can discuss whether our Ashburton Aged & Disability Residential Care residence may be suitable — secure, comfortable and professionally staffed, with care available 24 hours a day. Any move depends on assessment, informed choice, service suitability, funding, room and staffing availability, and a signed residential agreement.

Care funding at the residence is confirmed individually before admission. Only supports that remain eligible, approved and available under the relevant program or scheme can be used. Accommodation and meals are privately charged and the minimum total is $225 per day. If additional care is needed beyond the approved funding, we clearly explain the funding, reassessment and private-payment options — before anything is agreed.

Questions worth asking any provider

Choosing care is a big decision. These are the questions we believe every family should ask — of any provider, including us. Here are our answers.

Ask any provider The Rosewood Gardens answer
Who will be my named contact?A named Care Partner and Care Manager, with direct access to senior management.
How do you maintain continuity?We roster a consistent small team wherever possible and plan handovers carefully, so you don't repeat your story.
What happens if my needs change?One coordinated provider — home care, community support and our Ashburton residence — with the next stage coordinated with you and your consent.
What clinical oversight applies?Clinical governance, worker competency and escalation arrangements matched to each person's assessed needs and funded supports.
What will it cost, and what about bonds?Current service prices and an indicative budget calculator are published openly; no lump-sum accommodation bond at our residence — fees are set out in the agreement before admission.
Can you support complex needs?High-intensity NDIS supports, including individually assessed 1:1 or 2:1 arrangements where funded and available, with clinical oversight matched to the person's needs.
Can I get help outside business hours?Rosie, our Virtual Care Assistant, provides written help 24/7 in English, தமிழ், हिन्दी, සිංහල, عربي and Filipino — and our phones are answered seven days a week.

Funded services are always subject to assessment, approved plans and available budgets, and our team confirms current fees before anything is agreed. Individual fees are confirmed before services begin.

Talk to us about your journey

Tell us about your needs, your funding and what matters to you. Our team will assess your circumstances and explain the most appropriate pathway clearly and honestly — no pressure, no obligation.

Rosewood Gardens — caring for you at home, and welcoming you into our home when you need us most.

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