Excellence in Aged & Disability Care · Melbourne & Sydney
Call us 7 days a week — 1300 845 766
HomeServices › NDIS Support
Registered NDIS provider · Melbourne & Sydney

NDIS support built around your goals, routines and choices

From everyday assistance and community participation to approved high-intensity supports, we build a reliable, consistent team around the way you want to live.

Support worker Colin sharing a fist bump with a participant in the garden

Getting started, step by step

1 · Tell us about your goals

Call, enquire online or ask your support coordinator to contact us — tell us the supports you're looking for.

2 · We review together

We look at your NDIS plan with you and confirm our service capability, areas and availability.

3 · Meet your proposed team

Where practicable, we introduce the proposed team before regular supports begin — the right fit matters.

4 · Agree and begin

Service agreement, pricing and commencement date agreed in writing. Complex and high-intensity supports may need additional clinical information, risk assessment and worker training before services begin.

Who we support

We support adult NDIS participants with physical, intellectual and psychosocial disability, including people with complex and high-intensity needs. Whether you live in your own home, with family, or in supported accommodation, our job is the same: understand your goals, then build reliable support around them.

  • Agency-managed, plan-managed and self-managed participants welcome
  • Culturally sensitive support — many of our team are bilingual
  • Support coordinators and plan managers: we make referrals easy
  • Also a registered TAC service provider for transport accident clients

Supports we provide

Daily living

  • Personal care — showering, dressing
  • Meal preparation & nutrition
  • Household tasks & life skills
  • Transport & appointments

Community participation

  • Social & community access
  • Recreation, hobbies & day trips
  • Building relationships & confidence
  • Support to study or find work

SIL support services

  • SIL supports in your own or shared home
  • 24/7 and overnight support
  • Clinical structure behind every roster
  • SIL funds support, not rent — we are not an SDA housing provider

High-intensity daily personal activities — learn more ›

  • Complex wound care
  • PEG feeding & enteral nutrition
  • Medication administration
  • RN-led clinical governance & participant-specific oversight

Behaviour & wellbeing

  • Implementing practitioner-developed behaviour support plans
  • Recovery-oriented psychosocial support
  • Working alongside your mental-health professionals
  • Consistent, trusted workers

Getting it organised

  • Expert care planning
  • Caregiver matching
  • Seamless coordination with your team
  • Progress towards YOUR goals
Community access, at your pace

How we work with you

Expert care planning. We start with your NDIS plan and your goals — not a standard roster — and design supports that actually move you toward them.

Caregiver matching. Personality, language, culture and interests matter. We match support workers you'll be comfortable with, and keep them consistent.

Seamless coordination. One point of contact for you, your family, your support coordinator and your plan manager. Reports and communication that keep everyone aligned.

Goal achievement. We review progress with you and adjust — because a plan that doesn't change with you isn't a plan.

A carer and client enjoying the fresh air together

NDIS Registered Provider

We meet the NDIS Practice Standards and our registration is independently audited. Support coordinators and families are welcome to ask for our registration details and capability statement — or verify us on the NDIS Commission's public provider register.

Verify us on the NDIS Provider Register

Safe, skilled support you can rely on

Words are easy in this sector — independent audits aren't.

Independently audited

Rosewood Gardens is a registered NDIS provider. Our registration is maintained through the Commission’s independent quality audits against the NDIS Practice Standards; our current registration groups and audit scope are available on request.

NDIS Practice Standards

Registered provider obligations, worker screening, incident management and behaviour support rules — met and independently audited, not self-declared.

Clinical governance

A registered nurse stands behind every high-intensity support plan, with oversight, training and competency checks for every worker we send.

Thinking about changing providers? We make it safe and simple

You have choice over your providers and can change, subject to your service agreement and plan arrangements. Many of our clients came to us this way.

1 · Review your current agreement

Check your service agreement and notice period — we'll help you read it if you like. Choice and control means your supports can move within those arrangements.

2 · Meet us — free and confidential

We confirm we can provide the supports you need, show you exactly what they cost at our published rates, and answer every question. No obligation, no Rosewood Gardens joining fee.

3 · We coordinate the transition

With your consent, we coordinate records, schedules and key contacts with your current provider — working to minimise any disruption to your support.

4 · Start with a consistent team

We agree your service agreement and commencement date together, then match you with a small, consistent support team wherever possible — backed by a registered nurse.

Help me switch  Call 1300 845 766

Frequently asked questions

What is the NDIS?
The National Disability Insurance Scheme funds supports for Australians under 65 with a permanent and significant disability. Funding is based on your individual plan and goals — and you choose who provides your supports.
What if living at home stops working for me?
Rosewood Gardens supports NDIS participants at home and in the community — and unlike home-only providers, we also operate a purpose-built Aged and Disability Residential Care residence in Melbourne. Subject to assessment, suitability, availability and your plan's approved supports and budget, eligible participants may be able to continue their approved supports with us after moving in; NDIS never pays rent, meals or everyday living costs, which are arranged separately under a private residential agreement. See your care journey ›
Is Rosewood Gardens a registered NDIS provider?
Yes. We are a registered NDIS provider serving Melbourne and Sydney, which means we meet the NDIS Practice Standards and can support agency-managed, plan-managed and self-managed participants.
What is SIL — Supported Independent Living?
SIL is help with daily tasks in a shared or individual home so you can live as independently as possible — including overnight and 24/7 support. We deliver SIL support services — the workers and the clinical structure — in your own or shared home. We are a support provider, not an accommodation (SDA) provider.
Can you support high-intensity and complex needs?
Yes. Our nurses and specially trained support workers provide high-intensity daily personal activities including complex wound care, PEG feeding and medication administration — with participant-specific support plans, documented worker competencies and RN-led clinical governance for relevant supports.
How do we get started?
Send an enquiry or call 1300 845 766. We'll meet you (and your support coordinator or family, if you like), understand your goals and plan, and match support workers to you. There's no obligation.
What can my NDIS funding pay for with you?
Supports that are in your plan and help you pursue your goals — daily living assistance, community participation, SIL supports, nursing and high-intensity care, allied health and more. For NDIA-managed and plan-managed supports we charge in accordance with the NDIS pricing arrangements; self-managed participants agree prices with us directly. Services are subject to your available plan funding and service agreement.
Do you work with support coordinators and plan managers?
Yes, every day. We provide clear service agreements, prompt service bookings and transparent statements — and we're happy to meet with your coordinator before anything starts. Professional referrals are always welcome.
Can I change providers if I'm not happy elsewhere?
Yes — choice and control means you can change providers in line with your service agreement and notice period. With your consent we coordinate the handover with your current provider, and there is no Rosewood Gardens joining fee.

Support in action

Everyday moments with our participants and support workers.

A participant and support worker sharing a laugh in the atrium Supported stretching and movement Mealtime support with patience and warmth

Watch: out and about together

Getting out into the fresh air — wherever you want to go.

No obligation · free consultation

Let’s talk about your NDIS support

Send the form and a dedicated Care Manager will call you back — usually within one business day. Or talk to a real person now.

Prefer to talk now?1300 845 766

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One trusted care partner

From your home to our home

Care at home for as long as possible — and if 24/7 care ever becomes necessary, a carefully planned pathway to our Melbourne residence with the same people and relationships throughout. That's something many providers simply cannot offer.

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