Straight answers, before you commit to anything

Timeframes depend on the type of service and your funding. Private services can often begin quickly once we have completed your assessment and care plan. Government-funded services (Support at Home or NDIS) depend on your assessment and funding approval, which we can guide you through. We will always give you an honest expected timeframe in your first conversation — call 1300 845 766 or use the enquiry form to start.

No — most families contact us first. We explain the options, help you understand what funding you may be eligible for and guide you through the My Aged Care or NDIS application process. The government assessment is free, and while we can support you through it, eligibility and funding decisions are made by the government assessor, not by us.

You apply through My Aged Care (online or on 1800 200 422). An assessor visits you, prepares a support plan and a delegate decides your eligibility and classification, which sets your quarterly budget. Our free guides explain each step, our online budget calculator shows what your classification is worth and our team can help you prepare — including our most practical advice: describe a difficult day, not your best day.

Yes. We help you gather the right documents, prepare for the assessment and understand your outcome letter. Our client information pack walks through the ways to apply and what happens next. The decision itself always rests with the government assessor.

Our standard weekday rate for personal care and support at home is $97 per hour (effective 1 November 2025), with loadings for evenings, weekends and public holidays. The full price list is on our Funding & Pricing page. Fees are reviewed periodically, and updated prices take effect from 1 October 2026 — our team can confirm the exact rates that will apply to you.

Rosewood Gardens in Ashburton is a privately operated supported residential service. Every resident pays the accommodation and meals component privately ($78 per day from 1 October 2026; $75 until 30 September); with an approved Support at Home, NDIS or TAC arrangement, eligible care is funded through your package or plan and any contribution is confirmed individually. For privately funded residents and private respite stays, the minimum private rate is $235 per day from 1 October 2026 ($225 per day until 30 September), which covers accommodation, meals, standard personal care, medication assistance, daily living support and access to onsite nursing and care staff around the clock. Every person's funding and care needs are different, so our Care Manager will always confirm exact costs for your situation before you commit to anything.

Yes. Support at Home budgets, NDIS plans and TAC arrangements can fund eligible care and support services — at home, in the community and for care delivered at our residence. At the residence, accommodation and meals are paid privately, while eligible care can be covered by your funding. We explain exactly how the two parts work together for your situation.

Yes — we are a registered NDIS provider (Registration No. 4-433J-1108) and a registered Support at Home provider, and we also support TAC clients. Rosewood Gardens is operated by BKV Aged Care Pty Ltd (ABN 87 635 762 612), and our services are delivered in line with the strengthened Aged Care Quality Standards and the NDIS Practice Standards.

Home and community services across Melbourne and Sydney, with our office in Cheltenham NSW and our supported residence at 436 Warrigal Road, Ashburton VIC. If you are unsure whether we reach your suburb, ask Rosie on this page or call us — we will tell you straight away.

We work hard to keep your care team small and consistent, so familiar faces arrive at your door wherever possible. You will also have a named Care Partner as your first contact and a Care Manager who oversees your plan and is directly reachable.

Our team is proudly multicultural, and Rosie, our virtual care assistant, helps in writing 24/7 in English, Tamil, Hindi, Sinhala, Arabic and Filipino. For any language, free telephone interpreters are available through TIS National on 131 450 — tell us your preferred language when you call.

It is a privately operated supported residential service — a home with care staff onsite around the clock and registered nursing support. It is not a Commonwealth-funded residential aged care home, so there are no RAD or DAP accommodation deposits and no My Aged Care residential placement process. Residents pay for accommodation and meals privately, and eligible care can be funded through Support at Home, the NDIS, TAC or privately.

Yes. We provide high-intensity and complex supports, including 1:1 and 2:1 care, with registered nursing oversight. Talk to our NDIS Care Manager about your specific requirements and we will be honest about how we can help.

We genuinely want to hear it — good or hard. Use our Feedback page (you can choose to remain anonymous), call 1300 845 766 or email info@rosewoodgardens.com.au. You can also contact the Aged Care Quality and Safety Commission or the NDIS Commission at any time, and the Older Persons Advocacy Network (OPAN) offers free independent advocacy.

A real person from our care team contacts you — usually the same or next business day — to listen, answer questions and arrange a free consultation if you would like one. There is no obligation and no pressure at any point.

In any emergency always call 000. Rosie and our enquiry channels are for information and service matters, not urgent medical help. After hours, urgent calls to 1300 845 766 reach our on-call team.

Support at Home is the Australian Government's program that funds care and support for older people living at home — personal care, domestic assistance, nursing, allied health, social support, transport and more. It replaced Home Care Packages from November 2025. You choose a registered provider, like Rosewood Gardens, to deliver your services.

Generally you need to be 65 or over (50 or over for Aboriginal and Torres Strait Islander people) and finding everyday activities harder because of ageing. Eligibility is decided by a government assessor, not by providers. If you are unsure, call us — we will tell you honestly whether it is worth applying and help you take the first step.

You apply through My Aged Care — online at myagedcare.gov.au or by phoning 1800 200 422. An assessor then visits you, discusses your needs and prepares a support plan. Applying is free. Our team can help you prepare and guide you through every step.

An assessor visits your home, asks about your day-to-day life and works out what support you need. Our most practical advice: describe a difficult day, not your best day. That is not complaining — it is giving an honest picture so your real needs are seen. The assessor's delegate then decides your eligibility and classification.

Everyone approved for ongoing Support at Home services is placed into one of eight classifications. Classification 1 is the lowest level of support and 8 is the highest. Your classification sets your quarterly budget. If your needs change, you can be reassessed — you are never locked in.

Your quarterly budget depends on your classification — higher classifications receive larger budgets. Our free online budget calculator on the Funding & Pricing page shows what each classification is worth, and our team can walk you through exactly what yours would cover.

Only a limited amount carries over between quarters, so funds you do not plan for can go unused. Every Rosewood Gardens client has a named Care Partner who reviews the budget monthly, so your services always match your needs and nothing you are entitled to is wasted.

Approved services in your support plan — for example personal care, showering assistance, domestic help, meal preparation, nursing care, allied health, social support, respite and transport. Your care plan and budget set out exactly which services are yours.

Everyday living costs such as rent, groceries, utilities and holidays are not covered. Equipment and home modifications are also not paid from your quarterly budget — they come from separate Assistive Technology and Home Modifications (AT-HM) funding that must be approved for you.

Part of your budget is set aside for care management. At Rosewood Gardens that buys you a named Care Partner who contacts you every month, reviews your care plan, watches your budget, coordinates nursing and allied health and steps in whenever something changes — after a fall, a hospital stay, any time.

It depends on the type of service and your financial circumstances. Clinical care such as nursing is fully government funded. Other services attract a contribution based on an assessment of your circumstances. We confirm your exact contributions in writing before services start — no surprises.

No — quarterly budgets fund services, not equipment. Equipment comes through separate AT-HM funding, which needs to be approved for you first, usually with an occupational therapist's report and a quotation sent to aged care together. We arrange the OT, the paperwork and the follow-up for our clients.

Former Home Care Package clients transitioned to Support at Home automatically and kept their funding level (Levels 1 to 4). Nothing is taken away from you. If your needs have grown since your last assessment, we can help you request a reassessment into the new classifications.

Tell us — that is exactly what your Care Partner is for. We help gather the supporting information and, with your consent, request a Support Plan Review or reassessment so your funding can catch up with your needs. While you wait, we adjust services within your current budget and can discuss private options.

Private services can often begin quickly once we complete your assessment and care plan. Government-funded services depend on your My Aged Care approval. Either way, we give you an honest expected timeframe in your first conversation — call 1300 845 766.

We work hard to keep your care team small and consistent so familiar faces arrive at your door wherever possible. You will also have a named Care Partner as your first point of contact — a real person who knows your story.

Home and community services across Melbourne and Sydney. If you are unsure whether we reach your suburb, ask Rosie on this page or call us — we will tell you straight away.

Yes — you have the right to change providers at any time. We coordinate the transfer with you so there is no gap in your services, help with the paperwork and make sure your care plan and budget carry over smoothly.

Our full Support at Home price list is published on the Funding & Pricing page. Current prices apply until 30 September 2026 and updated prices apply from 1 October 2026 — our team will always confirm the exact rates that apply to you before services begin.

Tell us — we genuinely want to know. Use our Feedback page (you can remain anonymous), call 1300 845 766 or email info@rosewoodgardens.com.au. You can also contact the Aged Care Quality and Safety Commission at any time, and the Older Persons Advocacy Network offers free independent advocacy. Raising a concern never affects your care.

Yes — NDIS Registration No. 4-433J-1108. Our services are delivered in line with the NDIS Practice Standards, and we also support TAC clients and private clients.

Personal care and daily living support, community access and social participation, high-intensity and complex supports, supported independent living (SIL) services, respite and support at our Ashburton residence for eligible participants — with registered nursing oversight for clinical supports.

The NDIS supports people under 65 with a permanent and significant disability. If you are 65 or over and ageing is the main reason you need help, aged care (Support at Home) is usually the right system. We are registered for both — if you are at the wrong door, we will tell you straight away.

They are separate systems with different applications, budgets and rules. The NDIS funds disability-related supports for people who join before turning 65; Support at Home funds care for older people. Rosewood Gardens is registered for both, so whichever applies to you, we can help.

Yes — all three. As a registered provider we can support agency-managed (NDIA-managed) participants, which many unregistered providers cannot, as well as plan-managed and self-managed participants.

Complex supports delivered by trained workers with clinical oversight — for example enteral (PEG) feeding, complex wound care, complex bowel care and supports for participants with high physical support needs. Our complex care page explains the clinical governance behind them.

We provide SIL support services — the paid supports that help you live as independently as possible in shared or individual homes. We are a support provider, not a housing provider.

SIL funds the support workers who assist you; Specialist Disability Accommodation (SDA) funds specialised housing itself. Rosewood Gardens provides SIL support services but is not an SDA accommodation provider and does not own or arrange housing.

Eligible care and support services at the residence can be funded through an approved NDIS plan. Accommodation and meals are paid privately — NDIS funding never pays ordinary rent, meals or living costs. We explain exactly how the two parts work together before you commit to anything.

We start with a conversation about your goals, then prepare a service agreement and schedule of supports that matches your plan and budget. You will always know what is being claimed and why, and you can change or end the arrangement in line with the agreement.

Yes — worker matching matters to us. We consider your preferences, culture, language and personality, and we keep your team consistent wherever possible. If a worker is not the right fit, tell us and we will act on it.

Yes — we support participants who have behaviour support plans in place and work alongside their behaviour support practitioners and other providers to deliver support safely and consistently.

Yes — support to get to appointments, shopping, activities and social connection. Support that goes where you go, across Melbourne and Sydney.

Our prices are set within the NDIS Pricing Arrangements and Price Limits, and your service agreement sets out the exact rates before any support starts. Ask us for a copy of our current schedule of supports.

Yes — we support Transport Accident Commission clients with attendant care and community supports under their TAC arrangements.

Once we understand your needs and your plan, supports can often begin within days rather than weeks. We give you an honest timeframe up front — no promises we cannot keep.

Melbourne and Sydney, in your home and in the community. Ask Rosie or call us to confirm your suburb.

We help you prepare evidence for a plan reassessment — reports, support letters and clear documentation of your needs. Decisions rest with the NDIA, but well-prepared evidence makes a real difference.

Our team is proudly multicultural, and Rosie, our virtual assistant, helps in writing 24/7 in English, Tamil, Hindi, Sinhala, Arabic and Filipino. Free telephone interpreters are available for any language through TIS National on 131 450.

Call 1300 845 766, use the enquiry form, or ask Rosie any time. A real person from our NDIS team contacts you — usually the same or next business day — for a free, no-obligation conversation.

A privately operated supported residential service in Ashburton, Melbourne — a real home with care staff onsite around the clock and registered nursing support. It is not a Commonwealth-funded residential aged care home, which is why there are no bonds and no My Aged Care placement process.

No government approval is needed for a private admission — the decision is yours and your family's, supported by our own care assessment. If you want government funding to help with eligible care services, the relevant assessments apply to that funding, and we guide you through them.

Every resident pays the accommodation and meals component privately — $78 per day from 1 October 2026 ($75 per day until 30 September). What you pay on top depends on how your care is funded. With an approved Support at Home, NDIS or TAC arrangement, eligible care is funded through your package or plan and any contribution is confirmed individually by our Care Manager. For privately funded residents and private respite stays, the minimum total fee is $235 per day from 1 October 2026 ($225 per day until 30 September), covering accommodation, meals and the standard shared-care arrangement. Our Care Manager always confirms exact costs for your situation in writing before you commit to anything.

No. No lump-sum accommodation bond, no RAD, no DAP. The daily fees, any advance payment, notice period and other charges are set out clearly in the Residential Services Agreement before admission.

Accommodation, all meals from our own kitchen, standard personal care, medication assistance, daily living support and access to onsite nursing and care staff around the clock. Additional one-to-one or higher-intensity support is assessed and priced separately.

Eligible care supports can be funded through an approved NDIS, TAC or aged-care arrangement — accommodation and meals are always paid privately. For former Home Care Package clients, Level 4 is usually the level that makes living here work. We explain exactly how the parts fit together for you.

24/7 registered nursing support, care for both higher and lower care needs, ageing in place, dementia care, respite and short stays, palliative care and high-intensity NDIS supports — delivered by a team that knows every resident by name.

Private and companion rooms in a garden setting, with built-in wardrobes and a warm, homely feel — see the amenities gallery on our Residential Care page for real photos of the rooms, gardens, atrium and library.

Everything is cooked onsite by our own kitchen team, every day. Dietary requirements, textures, cultural preferences and old favourites are all catered for — food is one of the things families tell us makes the difference.

Yes — flexible stays from a few days to several weeks, for carer respite, recovery after hospital or a trial before a longer decision. Short-stay residents receive the same care and welcome as permanent residents.

Please do — we encourage it. Book a tour, meet the team, taste the food and bring your questions. There is no obligation and no pressure at any point.

The things that make a room feel like yours — photos, a favourite chair or quilt, books, hobbies. We provide a full checklist before admission so nothing important is missed.

Families are always welcome — this is their home too. We also keep families involved in care reviews and decisions to exactly the degree the resident chooses.

Daily activities and crafts, games and good company, garden walks, music, celebrations and quiet corners to read — take a look at the amenities gallery for a feel of everyday life.

Registered nursing support is onsite 24/7, medication assistance is part of daily care, and residents keep their own GP wherever possible, with visits coordinated by our team. Clinical concerns are escalated promptly — that is what round-the-clock nursing support is for.

We support ageing in place — as needs change, the care arrangement is reviewed and adjusted, and any changes to services or costs are agreed with you in writing first. If a different setting ever becomes clinically necessary, we help plan that transition properly.

The residence has 45 places and availability changes — call 1300 845 766 and we will give you a straight answer about current availability and any expected openings.

Yes — NDIS participants live at Rosewood Gardens with support arrangements matched to their assessed needs and funded supports. Care supports can be NDIS-funded; accommodation and meals are private. We are a support provider, not an SDA housing provider.

A Commonwealth residential aged care home involves government placement, means testing and accommodation deposits. Our supported residence is simpler: a private decision, a clear daily fee, no bonds — with round-the-clock care staff and registered nursing support. Many families find it the warmer, simpler path.

Call 1300 845 766 or book a tour. From there: a care assessment, a clear written quote, funding confirmation if government programs are involved, and a Residential Services Agreement that sets out everything before you commit. We tell you honestly what your funding covers before you decide.