High-intensity & complex care, done properly
Skilled support for people with complex health and disability-related needs — the care we are clinically structured for. Workers are trained and assessed for the tasks they are assigned, in line with the person's plan, relevant practice standards and RWG procedures, with clinical governance and escalation arrangements matched to each person's assessed needs.
Who we support
Rosewood Gardens is clinically structured to support participants and clients with elevated and complex support needs — at home, in the community, in Supported Independent Living, and at our Ashburton residence:
- Chronic and complex medical conditions
- Neurocognitive disorders and dementia-related disability
- Behavioural complexities, supported in line with individual behaviour support plans
- Psychosocial disability and mental health support needs
- Significant functional impairment requiring high-intensity daily personal care
- TAC-supported clients recovering from transport accident injuries
The right staffing — not just staffing
Support ratios are a clinical decision, not a default. We assess, recommend, document and deliver.
1:1 dedicated support
One consistent worker, wholly focused on one person.
- High-intensity personal care & complex daily living
- Clinical monitoring through the shift
- Behaviour support delivery, one trusted face
- Community access with structured supervision
- Overnight — active or sleepover — and 24/7 rosters
2:1 support where safety requires it
Two workers, one participant — recommended by clinical assessment and written into the plan.
- Complex transfers, hoisting & positioning
- Behaviour support where risk is elevated
- Community access that one worker cannot safely provide
- Complex clinical routines and procedures
- We aim for a consistent small team, so support feels familiar
Clinical capabilities
Delivered by nurses and by support workers trained and assessed under RN oversight, within the NDIS high-intensity framework.
Medication & monitoring
- Medication administration
- Clinical observation & monitoring
- Chronic condition management
Wound & skin
- Complex wound care
- Pressure area care
- Post-surgical wound management
Nutrition & feeding
- PEG feeding & enteral nutrition
- Specialised nutrition support
- Mealtime management & dysphagia support
Continence & bowel
- Continence management
- Complex bowel care
- Catheter support
Behaviour & psychosocial
- Behaviour support plan delivery
- Psychosocial recovery support
- De-escalation-trained workers
24/7 clinical backbone
- 24/7 nursing where clinically required and funded
- On-call RN escalation for every shift
- Proactive risk management
Every support listed is subject to clinical assessment — availability, staffing and suitability for your situation are confirmed with our clinical team before services begin.
How we keep complex care safe
RN-led planning. Every complex care plan is designed, documented and reviewed by a registered nurse — not adapted from a generic template.
Trained for the person, not just the task. Workers are trained and competency-assessed on each participant's specific supports before their first solo shift.
Structured supervision. Care Partner as your first point of contact, Care Manager for ongoing planning, Operations Manager keeping everything running — and clear communication with families throughout.
Continuity. The same small team, every week. In complex care, familiarity is not a luxury — it is a safety measure.
Wherever you call home
Your home & community
High-intensity supports and community access delivered where you live, across Melbourne and Sydney.
SIL support services
We deliver Supported Independent Living supports — the workers, rosters and clinical structure, including 24/7 and overnight — in your own or shared home. We are a support provider, not an accommodation (SDA) provider.
Our Ashburton residence
High-intensity NDIS supports at our Aged & Disability Residential Care residence — registered nursing onsite 24/7, with carefully planned transitions between levels of care.
Support coordinators & discharge planners
Send us the complex referrals other providers decline. We respond quickly, assess honestly, and only say yes when we can do it properly.
Frequently asked questions
What counts as high-intensity or complex care?
What is 2:1 support and when is it used?
Who oversees the clinical side?
How is this funded?
Can you take on someone being discharged from hospital?
Complex care, gently done
High support needs never mean losing warmth or dignity.
Watch: patience is a clinical skill
Unhurried, attentive care — every visit, every meal.
Refer a participant or ask us anything
Send the form and a dedicated Care Manager will call you back — usually within one business day. Or talk to a real person now.