Your feedback matters
Every voice makes care better. Praise a carer, suggest an improvement, raise a complaint or a safety concern — openly, confidentially or without providing your name or contact details. We acknowledge complaints within two business days and aim to resolve most matters within ten; if an investigation needs more time, we explain why and keep you updated.
What would you like to tell us?
Choose one — the form below adapts to you.
The care survey
Our full quality survey now lives on its own page — the same standards-mapped questions our staff use, answered in your own time. It takes about five minutes, your name is optional, and every answer feeds directly into how we improve care.
You said. We did.
Feedback only matters if it changes something. Every month our quality review turns what you tell us into action — and we publish it here, openly.
Drawn from feedback recorded, triaged and reviewed under our feedback and complaints procedure. Have an idea that should be on this list? Tell us above.
Speak up from anywhere
You'll find this page wherever you meet us.
Scan the QR code
Printed on invoices, statements, brochures and staff ID cards — one scan brings you straight here. Or type: rosewoodgardens.com.au/feedback
Reviewed by our quality team
Every submission is sent securely to our quality team with its reference number, reviewed, and directed to the appropriate manager. Safety concerns are prioritised.
Share your experience publicly
If you would like to leave an independent public review — positive or critical — you can review Rosewood Gardens on Google.
Every submission goes to our quality team with its reference number, is recorded in our quality register, triaged by category and urgency, and feeds our monthly continuous-improvement review. Anonymous feedback is welcome; we just can't reply to you personally.